At Unified World Communications Limited we are committed to providing our customers with an excellent level of service. We recognise that we sometimes get it wrong, and when we do, we want you to tell us so that we can put things right as quickly and smoothly as possible.
With this in mind, we have developed complaints procedure which explains who you should contact and what do if you have a complaint about Unified World Communications’ services. The complaints procedure is described here.
Unified World Communications and all other UK communications providers are regulated under Ofcom’s General Conditions of Entitlement. These regulations apply to anyone who provides an electronic communication service or an electronic communications network.
More specifically, General Condition 22 regulates how communications providers are able to market and sell fixed-line telephony services to customers. Full details of General Condition 22 are available by clicking here.
General Condition 23 regulates how communications providers are able to market and sell mobile telephony services to customers. Full details of General Condition 23 are available by clicking here.
The TPI Code of Practice is a set of standards that set the benchmark for responsible, high-quality TPIs selling energy to micros businesses. By signing up to this Code of Practice, Unified World agrees to:
Full details of the Code of Practice can be found by clicking here.