Terms & Conditions
The Data Protection Act (DPA), Privacy and Electronic Communications Regulations (PECR) and The General Data Protection Regulation (GDPR) which is EU wide and far more extensive, seek to protect and enhance the rights of data subjects.
These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain such as Companies House data.
Customer Complaints Procedure
At Unified World Communications Limited we are committed to providing our customers with an excellent level of service. We recognise that we sometimes get it wrong, and when we do, we want you to tell us so that we can put things right as quickly and smoothly as possible.
With this in mind, we have developed complaints procedure which explains who you should contact and what do if you have a complaint about Unified World Communications’ services. The complaints procedure is described here.
This policy applies to all activities undertaken by Unified World Communications Limited and impacts upon key suppliers and customers.
We are committed to minimising the environmental impact of our operations. In particular, we will achieve this through our commitment to:
- comply with all relevant legislation and regulations;
- regularly review the environmental impact of our activities, endeavour to reduce our overall environmental impact and prevent waste using best practice techniques;
- involve employees in our environmental programme and provide the necessary training to enable them to discharge their responsibilities;
- sustain a programme of continual improvement in environmental performance incorporating suitable measurement and monitoring mechanisms;
- work with key suppliers to encourage them to develop environmental best practice; and improve resource efficiency (including our use of water, energy and raw materials).
- strive to become a ‘paperless office’ through the use of latest technology techniques.
Unified World Communications and all other UK communications providers are regulated under Ofcom’s General Conditions of Entitlement. These regulations apply to anyone who provides an electronic communication service or an electronic communications network.
More specifically, General Condition 22 regulates how communications providers are able to market and sell fixed-line telephony services to customers. Full details of General Condition 22 are available by clicking here.
General Condition 23 regulates how communications providers are able to market and sell mobile telephony services to customers. Full details of General Condition 23 are available by clicking here.
The TPI Code of Practice is a set of standards that set the benchmark for responsible, high-quality TPIs selling energy to micros businesses. By signing up to this Code of Practice, Unified World agrees to:
- be bound by it
- make sure their people (including any third parties they use)
- know it and stick to it tell the customers they’re selling to what the Code is and where to find it
- uphold the public image and reputation of the suppliers they represent.
Full details of the Code of Practice can be found by clicking here.