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Terms and Conditions

All products and services come with small print and it is really important you take some time to look at it to make sure you fully understand the terms and conditions you’ll be entering into with us. We also want you to be confident about how we will handle your data to make sure it is secure and this is explained in our privacy policy.

Conditions for the Provision of Services

Customer Complaints Procedure

At Unified World Communications Limited we are committed to providing our customers with an excellent level of service. We recognise that we sometimes get it wrong, and when we do, we want you to tell us so that we can put things right as quickly and smoothly as possible.

With this in mind, we have developed complaints procedure which explains who you should contact and what do if you have a complaint about Unified World Communications’ services. The complaints procedure is described here.

Ofcom Regulations

Unified World Communications and all other UK communications providers are regulated under Ofcom’s General Conditions of Entitlement. These regulations apply to anyone who provides an electronic communication service or an electronic communications network.

More specifically, General Condition 22 regulates how communications providers are able to market and sell fixed-line telephony services to customers. Full details of General Condition 22 are available by clicking here.

General Condition 23 regulates how communications providers are able to market and sell mobile telephony services to customers. Full details of General Condition 23 are available by clicking here.

Ofgem Regulations

The TPI Code of Practice is a set of standards that set the benchmark for responsible, high-quality TPIs selling energy to micros businesses. By signing up to this Code of Practice, Unified World agrees to:

  • be bound by it
  • make sure their people (including any third parties they use)
  • know it and stick to it tell the customers they’re selling to what the Code is and where to find it
  • uphold the public image and reputation of the suppliers they represent.

Full details of the Code of Practice can be found by clicking here.

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Unified World Communications Terms & Conditions
Unified World Communications Terms & Conditions
Unified World Communications Terms & Conditions
Unified World Communications Terms & Conditions
Unified World Communications Terms & Conditions
Unified World Communications Terms & Conditions