Category

Office Systems

Softphone Application

Why Companies Should Ditch the Desk Phone and Use Applications for Phone Services

By Connectivity, Office Systems

In today’s dynamic business landscape, the traditional desk phone is becoming obsolete. UK companies are increasingly turning to application-based phone services, or softphones, for their communication needs. These modern solutions offer cost efficiency, flexibility for remote work, advanced features, seamless integration with business applications, and enhanced security. By ditching desk phones, businesses can improve productivity, customer service, and sustainability, while staying ahead of technological trends. Discover why making the switch to softphones is a smart move for your company.

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31st May 2024
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PSTN Switch Off - british red phone box at sunset

Embracing the Great PSTN Switch-off: A Guide for Company Directors

By Connectivity, News, Office Systems

In the ever-changing landscape of telecommunications, the PSTN switch off signals a transformative era for businesses. Embracing this change is not just an option; it’s a strategic imperative for company directors. As traditional networks fade, cutting-edge technologies like VoIP and fiber optics take center stage. Companies must adapt, not merely to survive but to thrive. This shift isn’t merely about communication; it’s about future-proofing. Companies that navigate this evolution stand to gain unprecedented efficiency and innovation. It’s a call for directors to lead their organizations into the future, where seamless communication isn’t just a luxury but a necessity.

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30th October 2023
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Improving Caller Experience: Choosing the Right Voices and Music

By Office Systems, Top Tips

In the realm of customer service, creating an exceptional caller experience is paramount. Discover how selecting the right voices and music can captivate callers, foster engagement, and elevate customer satisfaction levels. From relatable voice artists to carefully curated music choices, find out how these elements can transform the minutes spent on a call into a positive and memorable encounter, leaving a lasting impression on your customers. Delve into the art of crafting a captivating caller journey that resonates with your audience and sets your brand apart.

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19th June 2023
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Improve Customer Experience

How Your Phone System Can Improve Customer Experience

By Office Systems, Top Tips

Enhance customer experience with an optimized phone system. OnHold Express offers professional prompt recordings and IVR menus to quickly guide callers to the right person, reducing frustration and wait times. Engage callers with relevant marketing messages while on hold and extend your brand identity seamlessly. Improve customer satisfaction and boost revenue. Contact us to learn how OnHold Express can optimize your phone system for an exceptional customer experience.

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24th May 2023
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